designing an optimized model for knowledge management system implementation with a csf approach; case: bahman automobile industry

Authors

محسن کرمی

دانشجوی دکتری، مدیریت سیستم، دانشکدة اقتصاد و مدیریت، دانشگاه سمنان، ایران سید مهدی الوانی

استاد مدیریت دولتی، دانشگاه علامه طباطبایی، تهران، ایران مهدی خیراندیش

استادیار مدیریت منابع انسانی، دانشگاه هوایی شهید ستاری، تهران، ایران حمید زارع

دانشیار مدیریت منابع انسانی، پردیس فارابی، دانشگاه تهران، ایران

abstract

in current century, success of organizations is dependent on the correct management of knowledge and also knowledge management (km) successful implementation relies on its critical success factors (csfs). identifying these critical factors can help businesses in planning and implementing knowledge management. hence, this study aims to propose a conceptual model with the csfs approach in order to identify and prioritize these factors in automobile industry in iran and to reduce the probability of knowledge management system implementation failure. after reviewing the research literature and integration and summarization of the factors, 26 indicators were found and categorized in 5 groups. after the endorsement of experts, questionnaires were broadcasted among the population of statistical society in bahman automobile industry. data analysis showed that all the factors of the model were verified. in the next step, friedman test results show that the ratings are as follows: 1.organizational culture, 2. organizational factors, 3. information technology, 4. goals and strategies, 5. human resource management.

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